GUARANTEE & WARRANTY FOR WATCHES
This warranty is only valid at Drip City Jewellers. All warranty service must be performed by Drip City Jewellers. The warranty is voided for any products opened or serviced by any other party.
Drip City Jewellers products are 100% genuine & most are guaranteed for one year from the date of purchase. Warranty length is displayed on the item page on the website.
Warranty service will be provided by Drip City Jewellers under following conditions:
1) The warranty does not apply to:
- Scratches or changes to the finish
- The glass or crystal
- The crown or stem
- The case, strap or bracelet
- Damaged parts or damages caused by excessive wear-and-tear & /or physical abuse
- Damage resulting from wear under conditions exceeding the manufacturer’s water resistance limitations
2) The warranty does apply to:
- Manufacturing defects
- Watch movement
- Battery replacement
3) Drip City Jewellers will repair/ replace the product at our discretion, including the cost of all parts & labour during the warranty period.
4) Drip City Jewellers disclaims any liability for consequential or incidental damages for breach of written or implied warranty of this watch, including merchantability or fitness for a particular purpose.
5) Warranty return/repair parcels must be clearly shipped with a return/repair form obtained by contacting Drip City Jewellers customer service via email at info@dripcityjewellers.com.au. Parcels without invalid shipping details will be refused.
6) Goods must be sent via traceable carrier, such as Brinks, AusPost, Fedex, UPS(United Parcel Service), USPS (United States Postal Services) with insurance & delivery prepaid by the purchaser. Parcels shipped collect will be refused. The customer is liable for loss/damage in transit.
Warranty for Jewellery
All our diamond jewellery will come implied 30 days warranty covering against any manufacturer defects. Any manufacturer defects would be apparent in this time period. We have jewellers on site that can repair or if necessary replace the item. Damages caused by excessive wear-and-tear & /or physical abuse are not covered under warranty. Diamonds are not covered under warranty but labour is covered for the warranty period. After the warranty period we offer repair services at nominal pricing as a service to our customers. Shipping is not covered under warranty.